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Shipping and Handling:
Lead times will be slightly longer for orders outside the UK.
We can deliver anywhere in the UK (some parts of Scotland may require special delivery quotation for postcodes IV, KW, AB, PA ).
All items are priced for shipping individually and average delivery times are from 2-3 business days.
We do not accept liability for delays associated with missed or late deliveries due to unavoidable traffic delays, adverse weather conditions or vehicle breakdown. Transport is sub- contracted and various hauliers may be used to deliver your goods.
We will deliver your order immediately, and as stated above this will normally be sent within 2-4 business days.
You must inform us within two working days in the unlikely event that goods are lost or damaged in transit so that we can take prompt action and rectify the situation for you. Please quote your order reference number in any correspondence with us.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish proof of receipt of your goods.
Credit Card Security:
When your order is placed on our website, credit card numbers are encrypted using 128 bit encryption via Worldly secure terminal.
Credit Card Payments:
There is a 2% surcharge on all payments made by credit cards and this surcharge will be deducted after payments have been processed.
Any advice given regarding products and services offered by this website or advice given by a representative of Septic Tank Ltd, whether this advice is provided on-site, via email or verbally is general advice only and in the absence of a site visit by one of our engineers should not be taken as a specific instruction.
Manufacturer guidelines must be read before installation is carried out or products used. Septic Tank Ltd does not accept responsibility for the installation of any units or related drainage materials when these are sold on a supply only basis. Full installation instructions will be provided with the units and by prior request before delivery.
Installations and Servicing:
Where a septic tank, sewage treatment plant, pumping station or rainwater harvester is sold on a supply only basis, it is always recommended that commissioning of the unit is carried out by an authorised engineer. This will ensure the best performance for the unit and that any warranty for the item is validated. Should you require details of the cost of this service, please contact Septic Tank Ltd.
Should a sewage treatment plant not be commissioned or serviced in accordance with the manufacturer’s recommendations, Septic Tank Ltd cannot accept responsibility for the effluent quality produced by the unit.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a refund or exchange (subject to 30% restocking fee) including the cost of delivery. You can do this by contacting us by email or telephone and quoting the order or reference number supplied to you. Your refund will be paid within 30 days.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should ensure that sufficient postal insurance is in place to cover the value of the goods being returned. This cancellation policy does not affect your rights when for example goods are faulty or wrongly described. Any goods returned should be in a saleable condition. These terms and conditions will apply to your order but please note we may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary in order to comply with the law and without affecting the validity or enforceability of the remainder.